“愛慕思”產品有可能感染“沙門桿菌”

天師貓神 · 發表于 2010-9-26 21:21:11

　　“愛慕思”產品有可能感染“沙門桿菌”
　　日前，**網收到相關消息稱，寶潔公司旗下美產“愛慕思”產品有可能感染“沙門桿菌”(又名“沙門氏菌”，是指由各種類型沙門氏菌所引起的對人類、家畜以及野生禽獸不同形式的總稱。)現正全面召回同時寶潔公司已做出美生產基地自愿性暫停生產的調整，恢復生產時間仍不明朗
　　據悉，國內正規途徑銷售的“愛慕斯優卡”產地均為阿根廷，不屬于此次召回屬地，國內消費者不必過多擔心;
　　尊敬的顧客：
　　關于P&G Pet Care自愿召回帶來的供應問題
　　以下內容是針對近日部分優卡產品自動召回事件的更新。
　　近日我們已確定部分在我們美國一專業生產機構生產的產品可能未達到我們嚴格的質量保障標準。因此，作為預防措施，P&G Pet Care決定終止在美國其他生產機構的生產，以充分了解本次事件，并加快改進設備和生產流程。這一舉措意味著P&G Pet Care暫時將無法生產愛慕思和優卡全線產品。
　　重申，這是產品供應問題，而不是愛慕思和優卡產品安全或質量問題。
　　為將產品短缺對您的影響最小化，我們將采取以下舉措：
　　1，推遲所以消費者促銷(可能情況下)
　　2，推遲部分短期品牌活動
　　3，推遲原先規劃的產品創新發布
　　4，制定明確原則，管理現有庫存。
　　缺貨期間，現有庫存送貨將需要更多時間，我們將非常感謝這期間您的合作。您下訂單時，我們的客服團隊會告知您大概的發貨日期。P&G Pet Care也將通過郵件告知您發貨時間(具體如下)：
　　目前我們不能提供具體的恢復供應時間。目前狀況如下：
　　如無進一步通知，18種召回產品目前缺貨。
　　2010年9月13日起無存貨情況增加
　　2010年9月27日起的一周將出現嚴重無存貨
　　為幫助您應對此形勢，P&G Pet Care將通過郵件每日提**品存貨狀況。如您需要獲得我們的郵件，請采取以下步驟：
　　從您想用的郵箱發郵件到：petcareupdate.im@pg.com
　　使用以下主題：加我到petcare更新
　　P&G Pet Care再次為此事對您帶來的不便表示歉意，我們正在優先處理此事，以期盡快恢復供應這些產品。在此困難時期，我們希望能得到您的支持。
　　如果您還有問題，請聯系P&G Pet Care代表或批發商。
　　Simon Fraser
　　P&G Pet Care 國家經理
　　致歉信原文：
　　Dear Customer,
　　Re: Supply issues as a result of P&G Pet Care voluntary recall
　　The following communication is a proactive update following the recent voluntary recall of some Eukanuba products.
　　Recently we established that some of our products manufactured in our specialised facility in the US may not have met our high quality assurance standards. Consequently as a precautionary measure P&G Pet Care decided to voluntarily suspend production in other US manufacturing facilities in order to fully understand the issues and accelerate upgrades to equipment and processes. This action means that P&G Pet Care’s capacity to produce a broad cross section of Iams and Eukanuba products will be temporarily limited.
　　To reiterate this is a product supply issue and does not relate to the safety or quality of Iams and Eukanuba products.
　　In order to minimise the impact of this product shortage to your business, we will be taking the following steps:
　　Postpone all consumer promotions (where possible)
　　Postpone selected short term brand initiatives
　　Postpone planned product innovation launches
　　Set clear principles to equitably manage available inventory
　　Your cooperation during these times of out of stocks would be greatly appreciated as there will be additional lead time to despatch available inventory. Our Customer Care team will be able to advise on expected delivery date when orders are placed. Greater visibility on delivery timing will also be provided by P&G Pet Care via email (see below).
　　We are currently unable to provide exact timing as to when we will back in normal supply. Status at this stage is as follows:
　　Continued unavailability of 18 recalled products until further notice
　　Start to experience additional out of stocks from 13th September 2010
　　There will be significant out of stock week commencing 27th September 2010
　　To help you plan and manage this situation, P&G Pet Care is committed to provide a daily communication on product availability by email. To receive this communication, please take the following steps:
　　Send an email from the address you wish to be added to: petcareupdate.im@pg.com
　　Use the following subject / title line: Add me to the petcare update
　　Again, P&G Pet Care apologises for any inconvenience this causes and are working as a priority to resupply these products as soon as possible. We look forward to your support during this difficult period.
　　If you have any further questions, please contact your P&G Pet Care Representative or wholesaler.
　　Regards,
　　Simon Fraser
　　ANZ P&G Pet Care Country Manager